FSCRS- "Free Software Client Reference System" for the creation and improvement of e-government services: FSCRS is a project of the Department for Information Technologies of the Autonomous Province of Bolzano and it was founded by the European Regional Development Fund (ERDF). The main objective of the project is to verify the accessibility to the e-government services of the Autonomous Province of Bolzano. To reach this goal an automated testing system will be implemented. Another very important activity of the project is the creation of user communities (citizens and companies) to involve them in the improvement process.